1. Introduction

This Refund and Cancellation Policy (“Policy”) applies to all purchases made on Ready2GoWebsite, operated by SKS Advertising Pvt Ltd. By making a purchase on our platform, you agree to the terms outlined in this Policy. Please read this document carefully before making any purchases.

2. Definitions

• “We,” “Us,” or “Our” refers to Ready2GoWebsite and SKS Advertising Pvt Ltd.
• “You” or “User” refers to the customer or purchaser of our products or services.
• “Products” refers to digital goods, including but not limited to website templates, source codes, and digital assets.
• “Services” refers to additional offerings such as installation, customization, or support.

3. Refund Policy

3.1 No Refund Policy for Digital Products

Due to the nature of our digital products, we maintain a strict No Refund Policy. Once you click the “Download” button, your purchase is considered final and non-refundable.

3.2 Conditions for No Refund

• Clicking the “Download” button constitutes completion of the purchase, even if you do not fully download the product.
• Partial downloads or technical issues on your end do not qualify for a refund.
• Compatibility issues with your hosting provider, Content Management System (CMS), or server environment are not grounds for a refund.

3.3 Exceptions to No Refund Policy

• If we reject your order due to concerns about risks or violations, we will issue a full refund within 7 working days.
• In cases of verifiable fraudulent transactions reported within 48 hours, a refund may be processed after thorough investigation.

3.4 Refunds for Custom Services

• No refunds will be provided for custom website templates or additional services once the customization process has begun.
• In the event that we are unable to deliver the custom product or service as agreed upon, a partial refund may be considered on a case-by-case basis.

3.5 Refund Process

• Any approved refunds will be processed within 7-10 business days.
• Refunds will only be issued to the original payment method used during the purchase.

4. Cancellation Policy

4.1 No Cancellation for Digital Products

Once you click the “Download” button, the product is considered delivered, and the order cannot be cancelled.

4.2 Cancellation Before Download

• If you have made a payment but have not yet clicked the “Download” button, you may request a cancellation within 24 hours of the purchase.
• Cancellations within this timeframe will be reviewed on a case-by-case basis.

4.3 Cancellation of Custom Services

• You may request a cancellation for custom website design or additional services before the project or service has started.
• Once work has begun, cancellations will no longer be accepted, and no refunds will be issued.

4.4 Order Rejection

We reserve the right to reject any order that we believe poses a risk or threat to our business. In such cases, the order will be cancelled, and a full refund will be issued.

5. Additional Terms

5.1 Promotional or Discounted Products

Products purchased during promotional periods or with discounts are non-refundable under any circumstances.

5.2 Technical Failures

If a technical failure on our side results in you not receiving the product, we will either offer support to resolve the issue or issue a refund.

5.3 Corrupted Files

If the file or template purchased is corrupted or incomplete, we will provide support to ensure you receive the correct product or a new download link. No refunds will be issued in such cases.

5.4 Chargebacks

Initiating a chargeback without attempting to resolve the issue with us first is a violation of our terms. We reserve the right to dispute any such chargeback and take legal action if necessary.

5.5 Excessive Refund or Cancellation Requests

Accounts with excessive refund requests, chargebacks, or cancellation attempts may be suspended or terminated at our discretion.

6. User Acknowledgement

By making a purchase on Ready2GoWebsite, you acknowledge that you have read, understood, and agreed to this Refund and Cancellation Policy.

7. Contact Information

For any questions or concerns regarding this Policy, please contact us at:

Email: info@ready2gowebsite.com
Phone: +91 7678503464

8. Modifications to Policy

We reserve the right to modify this Policy at any time. Any changes will be posted on our website, and your continued use of our platform constitutes acceptance of the updated Policy.

Last updated: 09 September 2024